FAQs and Contact

Question: What are the sizes?  

Our products are cut to a standard size. For an optimal fit, please refer to the detailed size chart on the respective product page. If you are still unsure, our customer service will be happy to advise you.  

Question: How does a return process work?  

Once we receive your message, you will immediately receive all the information you need. If necessary, we will also send you a return label with the shipping costs already covered. Our goal is to make the return process as straightforward as possible.  

Question: Where are the products manufactured?  

Our products are manufactured in Turkey to the highest quality standards. They are then professionally printed in Bavaria - a combination that ensures outstanding product quality and sustainable production.  

Question: How long is the delivery time?  

The delivery time is usually 2 to 3 working days. Should there be any unforeseen delays, we will of course inform you immediately.  

Question: When are returns processed?  

Once we receive your return request via email, it will be processed in the order it is received. We will endeavor to process your request quickly so that you receive a refund or exchange as quickly as possible.  

Question: What to do if there are production errors?  

If a production error occurs, please contact our support team immediately. We will investigate the error as quickly as possible and work with you to find a satisfactory solution.  

We hope to answer the most common questions on this FAQ page. If you still have further questions or need support, our competent customer service team is always available to help. We look forward to resolving your concerns quickly and offering you comprehensive support.